Privacy Policy

Shanghai Ankely Network Technology Co., Ltd. ("we," "us," "our") understands the importance of privacy to you and is committed to protecting your personal information. This Privacy Policy is designed to explain how we collect, use, store, share, and protect your personal information.

1. Information We Collect

To provide and optimize our services, we collect the following information:

Information You Provide Directly:

• Account Information: When you register for an account, we collect your username, email address, and encrypted password.
• User Content: We collect the text, files (PDF, Word, etc.), or web page links you upload to generate podcasts.
• Payment Information: If you use our paid services, we collect information necessary to process payments through third-party payment processors (e.g., credit card information), but we do not store this sensitive information ourselves.
• Communications: When you contact us, we record your contact information and the content of your communications.

Information We Collect Automatically:

• Usage Data: We collect information about your use of the Service, such as the number of projects you create, features you use, and duration of your sessions, to help us analyze and improve the service.
• Device and Log Information: We automatically record your device information (e.g., operating system, browser type) and log information (e.g., IP address, access dates and times, referring URL).

Data We Generate:

• We store the podcast audio and subtitle files you generate through the Service so that you can access, download, and manage them at any time.

2. How We Use Your Information

We use your information only for the following purposes:

• To Provide and Maintain the Service: To create and manage your account, process your "User Content" to generate podcasts, and enable you to access and manage this content.
• To Improve and Optimize the Service: To analyze usage data and understand user preferences to improve our product features, user experience, and AI model performance. Data used for AI model improvement will be anonymized or aggregated to protect your privacy.
• To Communicate with You: To send you service-related notifications, security alerts, updates, or to respond to your inquiries.
• For Security: For identity verification, security prevention, and fraud monitoring to ensure the security of our products and services.
• To Process Payments: To work with our payment service partners to process your subscription or purchase requests.

3. How We Share, Transfer, and Disclose Your Information

We will not share your personal information with any third-party companies, organizations, or individuals, except in the following cases:

• With Your Explicit Consent.
• With Service Providers: We may share necessary information with third-party service providers who offer technical support for us (e.g., cloud storage services, data analysis services, payment services) to achieve the purposes described in this policy. We will sign strict data protection agreements with them.
• For Legal Reasons: We may provide your personal information in response to legal requirements, legal processes, or mandatory requests from government authorities.
• Business Transfers: In the event of a merger, acquisition, or bankruptcy liquidation, if the transfer of personal information is involved, we will require the new entity holding your personal information to continue to be bound by this Privacy Policy.

4. Data Storage and Security

• Data Storage Location: Your personal information will be stored on secure servers provided by Cloudflare.
• Data Retention Period: We will retain your personal information only for the period necessary to provide the Service to you, unless otherwise required by law. We will delete or anonymize your personal information after your account is deleted or the service is terminated.
• Security Measures: We use industry-standard security measures, such as data encryption and access control, to protect your personal information from unauthorized access, disclosure, alteration, or loss.

5. Your Rights

You have the right to access, correct, and delete your personal information, as well as to withdraw your consent. You can do this through your account settings page or by contacting us using the contact information below.

6. Children's Privacy

Our Service is intended for adults. We do not knowingly collect personal information from children under the age of 13 (or the corresponding age in your jurisdiction).

7. Policy Updates

We may revise this Privacy Policy from time to time. For significant changes, we will notify you through website announcements or in-app notifications.

8. Contact Us

If you have any questions, comments, or suggestions about this Privacy Policy, please contact us at:
Email: support@listenit.ai